Introducing Zapper's Order Ahead: Revolutionising convenience in South Africa

In today’s fast-paced world, convenience is everything. Enter Order Ahead, Zapper’s innovative Software as a Service (SaaS) solution that redefines customer experiences by allowing them to order and pay directly from their seats, desks, or tables. With Order Ahead, convenience is just a click away. Customers can easily browse and order from their favourite stores or restaurants, choosing options like click & collect, drop-off at their car, or enjoying at-table service. Whether at a stadium, workspace, or mall, Order Ahead ensures you never miss what matters. For businesses, it offers a fully customisable platform that enhances service and deepens customer engagement. Order Ahead is not just about convenience, it’s about making shopping simple and satisfying, exactly as it should be.

A winning play at Wanderers Stadium

The convenience of Order Ahead, a new feature in the Zapper app, was first showcased at the iconic Wanderers Stadium during a Proteas cricket match in December 2023. This feature allows fans to scan a QR code and effortlessly pay for food and drinks, either for collection or delivery, all without leaving their seats. During the match, Order Ahead proved its value by allowing fans to stay fully immersed in the excitement of the game without the inconvenience of standing in long queues. At one point, with South Africa at a precarious 57/6, the game’s intensity was palpable. Had fans left their seats for refreshments, they would have missed a crucial series of wickets. Instead, they used Order Ahead to order food and drinks directly from their seats, ensuring they didn’t miss a single moment of the action, showcasing just how seamless and game-changing this experience can be

Why Order Ahead is a game-changer for businesses

Order Ahead is more than just a convenience tool, it’s a transformative solution that can elevate customer experiences across various industries. Here’s why businesses should consider adopting it:

• Unparalleled convenience: Order Ahead allows customers to order from their seats, desks, or tables, eliminating the need to wait in line. Whether it’s at a stadium, mall, or office, customers can browse menus, place orders and pay through the Zapper app with just a few clicks.
• Customisation and branding: Businesses can fully customise Order Ahead to reflect their unique brand identity. From tailored landing pages to branded menus, Order Ahead is designed to be an extension of your business, providing a seamless and personalised experience for your customers.
• Enhanced customer engagement: With features like click & collect, at-table service, and drop-off at car options, Order Ahead makes it easy for customers to get what they need without interrupting their activities. This not only boosts customer satisfaction but also encourages repeat business.
• Time efficiency: By reducing the time customers spend waiting in line or managing transactions, businesses can improve overall service efficiency. This means happier customers and more streamlined operations.

Order Ahead comes to WeWork Sandton

Building on its success at Wanderers Stadium, Zapper is excited to bring Order Ahead to WeWork Sandton this week. In a bustling workspace like WeWork, where creativity and productivity are paramount, Order Ahead will offer a new level of convenience for professionals on the go.

Imagine this: You’re in the middle of a creative breakthrough or racing against a tight deadline, and the last thing you want to do is waste time standing in line for lunch or coffee. With Order Ahead, you don’t have to. Every workspace at WeWork Sandton will be equipped with a Zapper QR code, allowing you to order food and beverages directly from your desk. You can choose to have your order delivered to your workspace or pick it up from a designated collection point when it’s ready. What more can you ask for…

Stay in the zone with Order Ahead

Order Ahead is designed to keep you in the zone. By minimising disruptions and maximising convenience, it ensures that your productivity remains uninterrupted. Here’s how it works:

1. Scan the QR code: Each workspace at WeWork Sandton will have a unique Zapper QR code
2. Browse and order: Use the Zapper app to browse a variety of options from the in-house canteen or local restaurants.
3. Pay seamlessly: Complete your order and payment through the app, track your order’s progress, and get notified when it’s ready. Plus, with every purchase, you can earn rewards via voucher incentives, making the Order Ahead feature even better

With features like distraction-free dining, secure in-app payments and a wide selection of daily fresh options, Order Ahead transforms your workday by making essential tasks simpler and more efficient.

Why your business needs Order Ahead

If you’re a business owner, property manager or event organiser, Order Ahead is a must-have tool to elevate your customer experience. It’s not just about convenience, it’s about creating a seamless, branded experience that resonates with your customers and keeps them coming back.

Contact Zapper today to learn more about how Order Ahead can be customised for your business. Whether you’re looking to enhance customer engagement, streamline operations, or simply offer an innovative service, Order Ahead is the solution you’ve been waiting for.